Knoxville's 311 line, 865-215-4311, handles most city questions. Mayor's office 865-215-2040; City Council 865-215-2075; police non-emergency 865-215-4010.
Last checked Oct. 17, 2026. Names and numbers come from the City of Knoxville’s listing in the University of Tennessee Municipal Technical Advisory Service directory, the city’s City Council meeting schedule, the Knoxville Police Department and Young-Williams Animal Services.
For most city questions, call Knoxville 311 at 865-215-4311. It takes requests for trash and recycling, brush and leaves, parks, codes complaints and dead-animal pickup. Knoxville has a mayor-council government: the elected mayor runs city departments, and a nine-member City Council passes laws and the budget. City offices are in the City-County Building, 400 Main St., open 8 a.m. to 4:30 p.m. weekdays.
The numbers most people need
- City services (311): 865-215-4311
- Police non-emergency: 865-215-4010 (emergencies: 911)
- Mayor’s office: 865-215-2040, mayor@knoxvilletn.gov
- City Council office: 865-215-2075
- Animal control: Young-Williams Animal Services, 865-407-2229
- Power, water, sewer and gas: Knoxville Utilities Board, 865-524-2911
Mayor
Indya Kincannon is Knoxville’s mayor. She began her second term on Dec. 16, 2023. Reach her office at 865-215-2040 or mayor@knoxvilletn.gov. The next city election is Nov. 2, 2027.
City Council
Council meets every other Tuesday at 6 p.m. in the Main Assembly Room of the City-County Building, unless another place is posted. A Beer Board session runs at 5 p.m. before one meeting a month. Agendas are posted on the city’s meeting schedule page. All members share the council office line, 865-215-2075.
| Seat | Member | |
|---|---|---|
| District 1 | Karyn Adams | kadams@knoxvilletn.gov |
| District 2 | Nathan Honeycutt | nhoneycutt@knoxvilletn.gov |
| District 3 | Doug Lloyd | dlloyd@knoxvilletn.gov |
| District 4 | Matthew DeBardelaben | mdebardelaben@knoxvilletn.gov |
| District 5 | Charles Thomas | cathomas@knoxvilletn.gov |
| District 6 | Denzel Grant | dgrant@knoxvilletn.gov |
| At-large, Seat A | Lynne Fugate (vice mayor) | lfugate@knoxvilletn.gov |
| At-large, Seat B | Debbie Helsley | dhelsley@knoxvilletn.gov |
| At-large, Seat C | Amelia Parker | amparker@knoxvilletn.gov |
Find your district on the KGIS map by searching your address.
Department heads and direct lines
| Office | Contact | Phone |
|---|---|---|
| City recorder (council records, ordinances) | Will Johnson | 865-215-2044 |
| Finance | Boyce Evans, chief financial officer | 865-215-2062 |
| Law Department | Charles Swanson, law director | 865-215-2050 |
| Communications | Kristin Farley, director | 865-215-2589 |
| Public Service (trash, brush, streets) | Rachel Butzler, director | 865-215-2060 |
| Engineering (traffic, stormwater, street projects) | Thomas Clabo, director | 865-215-2148 |
| Plans Review and Building Inspections | Peter M. Ahrens, director | 865-215-3939 |
| Housing and Neighborhood Development | Kevin DuBose, director | 865-215-2865 |
| Human Resources | Betsy Cunningham, director | 865-215-3100 |
| Parks and Recreation | Sheryl Ely, director | 865-215-4311 |
| Police | Paul Noel, chief | 865-215-7229 |
| Fire | Stan Sharp, chief | 865-595-4480 |
| City Court | Holley Marlowe, court administrator | 865-215-7474 |
Police, fire and animals
- Emergencies: 911.
- Knoxville Police Department non-emergency: 865-215-4010. Crime Stoppers tips: 865-215-7165.
- Animal control for the city and Knox County is run by Young-Williams Animal Services: 865-407-2229, 7 a.m. to 7 p.m. Monday to Friday and 8 a.m. to 5:30 p.m. on weekends. It also takes animal bite and cruelty reports.
- Dead animal in the street: call 311; the city picks up animals within 5 feet of the edge of the street.
Codes, utilities and other services
- Codes complaints: 311.
- Utilities: the Knoxville Utilities Board (KUB) supplies electricity, water, sewer and natural gas: 865-524-2911, and the same number for outages, 24 hours a day.
- Property taxes: the city Revenue Office, 865-215-2084; see our property taxes guide.
- Elections: Knox County Election Commission, 865-215-2480; see our voting guide.
What this means for you
- Start with 311; it routes most requests to the right department.
- Want to raise something with City Council? Read the agenda on the meeting schedule page first, then email your district member and the at-large members.
Related: trash and recycling, power outages and building permits and zoning.
Frequently asked questions
What is the phone number for Knoxville City Hall?
Call Knoxville 311 at 865-215-4311 for most city services. The mayor’s office is 865-215-2040 and the City Council office is 865-215-2075, all in the City-County Building at 400 Main St.
What is the Knoxville police non-emergency number?
865-215-4010. Call 911 for emergencies.
Who is the mayor of Knoxville?
Indya Kincannon, who began her second term on Dec. 16, 2023. Her office number is 865-215-2040.
When does Knoxville City Council meet?
Every other Tuesday at 6 p.m. in the Main Assembly Room of the City-County Building, 400 Main St., unless another place is posted.
Who handles animal control in Knoxville?
Young-Williams Animal Services, for both the city and Knox County: 865-407-2229, 7 a.m. to 7 p.m. weekdays and 8 a.m. to 5:30 p.m. weekends. Call 911 in an emergency.
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